Conciliation

In the unlikely event of a dispute between you and your homebuilder, you need a knowledgeable intermediary who can help avert costly legal action. Conciliation, our proven dispute resolution process, has enabled us to resolve over 95% of claims without costly and time-consuming arbitration and litigation. 

We’ll arrange an inspection of the home and set up a Conciliation meeting if necessary. With our outstanding track record for addressing disputes, there’s an excellent chance both you and your builder will walk away satisfied that an equitable resolution has been reached.

Arbitration

If, after the dispute resolution process, the homeowner and builder disagree on any claimed defects as specified in the warranty and the Performance Standards, the builder or homeowner shall request arbitration by a professional independent arbitration organization. This request shall be made only after all attempts at conciliation between the disagreeing parties have failed and shall precede litigation attempted by either party on items that are specifically included in this warranty. 

Claim Process

If you have questions about what is covered under your warranty, or how to file a claim, please feel free to contact our Claims Department at 800-749-0381. Please note all claims must be submitted in writing within the deadlines in the warranty document. To submit a claim choose the applicable claim form below, print it, follow the instructions on the form, and submit it to the Bonded Builders' address on the claim form.